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Refund & Return Policy
At Grand Stationery Co. L.L.C, customer satisfaction is our priority. This policy outlines the conditions under which refunds or returns are accepted.
Returns
– Returns are accepted only for defective, damaged, or incorrect items
– Requests must be made within 3 working days of delivery
– Items must be unused, in original packaging, and in resalable condition
– Requests must be made within 3 working days of delivery
– Items must be unused, in original packaging, and in resalable condition
Refunds
– Once the returned item is inspected and approved, refunds will be processed
– Refunds are issued via the original payment method or account credit
– Processing time may take 7–10 working days
– Refunds are issued via the original payment method or account credit
– Processing time may take 7–10 working days
Non-Refundable Items
– Customized or special-order products
– Items damaged due to misuse or mishandling after delivery
– Items damaged due to misuse or mishandling after delivery
Contact for Returns
For return or refund requests, please contact us at sales@grandstationery.com with your invoice number and issue details.